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FAQ

The Answers You Need

Why Choose PAWFECT  PUP?

If you are looking for totally natural, responsibly made, handcrafted products; then you have come to the right place and you are in great company. 

All our products are lovingly handcrafted in my kitchen in The New Forest in Hampshire.

We love what we do and we specialise only in products for your precious pup.

Our attention and focus is never diverted from maintaining and developing our 

PAWFECT PUP  range because we only make our products for  PAWFECT  PUP and not any other companies.

We love to give you informed information about our products and how we make them.  That's why we do our best to help in whatever way we can and we are always happy to answer any questions you may have.  Just contact us through our Contact page.

We need you, to continue what we love doing (making soap and other products especially for your pup), and so we need you to love what we do! Therefore, we provide our customers with personal, excellent and consistent customer service. 

We love to hear from you and take great pleasure in interacting with our

PAWFECT PUP  customers. 

We are always looking for new ideas or ways to improve, so please drop us a message using our Contact form.

Most importantly, all our products are 100% Natural, fully degradable, and packaged using recyclable materials. 

Our products are tested on ourselves and then when we are happy, we test on our small team of pups.  Only then, do we make it available to you and your pup. 

All our products and scents have taken lots of research and time to PAWFECT but nothing is ever 100% PAWFECT, so we have our ears open for your thoughts and experiences.

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Are Essential Oils Safe for my Pup?

Our specifically formulated blends use less than the highest recommended safe concentration of essential oils for pet cleansing products.

 

Your Pup is however one of a kind and you may not be aware of any specific natural allergy that may cause a reaction. We recommend that when using our products for the first time that you use a small amount to ensure your pup is comfortable and safe.

 

NOTE: Ensure that you keep away from eyes, mouth and noses as irritation may occur. If so then rinse away with clean water.

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Which  PAWFECT  PUP  Products Should I Choose?

All our products are designed and lovingly made to compliment each other

or to use on their own!

Let me explain!

AN EXAMPLE OF A PAWFECT PUP  PAMPER

1. Start your PAWFECT pamper with one of our gorgeous scented soaps of your choice.  A happy bath time with a PAWFECT PUP  Shampoo Soap Bar and then towel dry with a nice fluffy towel.

2.  Blow-dry until completely dry; looking gorgeous and PAWFECT.

3.  For the PAWFECT   'just out of the grooming parlour'   finish, follow with a stunning spritz of  PAWFECT PUP   Cologne Spray 

4.  To Finish - A fabulous paw massage with one of our  PAWFECT PUP   Balms, and of course a doggy biscuit!

Don't Forget! You can also keep your pup smelling divine between baths with our

PAWFECT PUP   Dry Shampoo which also works well when sprinkled on your pups bed or other places your pup frequents (read our description on the individual Dry Shampoo product pages).

All our products work divinely together in our scent range to keep your pup PAWFECTLY clean and smelling fabulous.  Its up to you how you combine them but they work really well if you purchase the whole range of the scent you've chosen....you can always try a different scent next time!

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Which Scent Do I Chose?

We love all our scents - of course we do! That's why we have dedicated our time to get them just right for you and your pup. So how do you chose?

We have thought about this and have developed a Shampoo Soap Bar Collection which you can find in our Shop and it contains all of our regular scents. This will enable you to try all three! Or you could take a chance with any of our scents, there's no right or wrong, though we do think that you and your pup will love whatever you chose. 

Check out Our Scent Creations page to give you some inspiration. Enjoy browsing and choosing your PAWFECT scents and products and be sure to complete the subscribe form below to get the details of any new releases!

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Are The Aromatherapy Candles Safe Around My Pup?

Our dogs possess 50 times more receptors in their noses, compared to us, and the part of a dog's brain that is devoted to analyzing smells is about 40 times greater than ours.  In understanding this, we delicately blend our scents with pure essential oil content specifically for doggy noses with subtle smells that do not overload their senses.

Essential oils are not the same as fragrance or perfume oils found in standard candles which typically contain synthetic chemicals like solvents, stabilisers, UV absorbents, preservatives and dyes. 

Pure essential oils only contain natural plant extract.

Our aromatherapy candles can have a gentle calming emotional effect on your pup.

ALWAYS FOLLOW SAFETY INSTRUCTIONS.

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Does Your Shampoo Soap Bar Foam And Lather?

Good question!

The simple answer is YES!

 

You'll be pleased to know that all our soaps foam and lather beautifully.  We all love a good foamy lather! 

This is something we really wanted from our Shampoo Soap Bars and we spent a long time making sure that our soaps foamed and lathered PAWFECTLY.  Used with our Soap Saver Applicator Bag  it lathers very well and it also gives your Pup a fabulous massage too!

You may need a little bit more elbow grease compared to your conventional Shampoo but the results are worth it and just remember how Eco Conscious you are being! The foam and lather comes from the use of just the right amount of coconut oil, blended with the range of other oils.  We are serious foamers at  PAWFECT  PUP Headquarters!

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How Do I Look After My PAWFECT  PUP  Soap And Other Products

Due to our products being 100% Natural and Biodegradable, they will degrade over time. 

Shampoo Soap Bars will naturally harden and improve with age if allowed to dry fully between uses.  There is no specific use by date for the soaps as the essential oils become locked in and are released as you lather up the soap.

For our other products we recommend for best performance that you use them within 12 months of you receiving your order.

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What Is The Shelf Life Of My PAWFECT PUP Products?

Due to our products being 100% Natural and Biodegradable, they will degrade over time. 

Shampoo Soap Bars will naturally harden and improve with age if allowed to dry fully between uses.  There is no specific use by date for the soaps as the essential oils become locked in and are released as you lather up the soap.

For our other products we recommend for best performance that you use them within 12 months of you receiving your order.

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Can I Use On Puppies Or Cats?

ESSENTIAL OILS MUST NOT BE USED ON PUPPIES UNDER 14 WEEKS. 

DO NOT USE ESSENTIAL OILS  ON PREGNANT BITCHES.

MOST ESSENTIAL OILS  ARE TOXIC TO CATS SO DO NOT USE ON CATS.

 

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Can I Use PAWFECT PUP Products on Myself?

Our products are fully natural and perfectly safe, but they are specifically formulated for your pup.  They are not safety certified for human use.  

 

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What Are The Delivery Times And Postage Costs

UK MAINLAND ONLY

Royal Mail or equivalent 48 hour Tracked; Signed for service (3-5 working days for delivery): 

£4.95 (Free on orders over £50) 

Order before Midday Monday to Friday and we will ship your order the same day. 

We use Royal Mail and other reputable courier companies depending on the size of your order so we rely on them for speed of shipping and quality of delivery particularly during periods of postal and courier industrial disputes. If you have any questions relating to your order, please Contact us.  

We will do our best to help.

Other Services And Costs

Royal Mail or equivalent 24 hour Tracked; Signed for service (1-2 working days for delivery):£5.95

Royal Mail or equivalent Special Delivery; Signed for service (Guaranteed next day delivery before 1pm Monday to Friday): £9.45

Royal Mail or equivalent Saturday Delivery; Signed for service (Guaranteed Saturday delivery): £17.95; Please note we cannot guarantee Saturday delivery to Jersey, Herm, Sark and Alderney

 

Important Delivery Information

  • These timings cannot be guaranteed to BFPO numbers.

  • Royal Mail 48 and 24 hour delivery times are not guaranteed by Royal Mail, we will do our utmost to ensure your order reaches you within the delivery times stated.  Please note however that there are occasions where factors outside of our control can affect delivery.

  • On every order, customers will be sent a tracking code where the delivery status can be seen on the courier's own website or app. 

  • Please ensure that the shipping address is correct. If you have given us an incomplete address, the wrong address, or if you are not in when delivered to provide a signature, your order is unlikely to arrive on time.

  • All orders are dispatched Monday to Friday only (except public holidays). Any orders placed after midday Friday, or on Saturday and Sunday or public holidays will be dispatched on the next working day (Working days are Monday-Friday).

  • Special deliveries . Royal Mail guarantee to attempt delivery by 1pm the next working day - exceptions apply to some addresses.  Please see below.

  • Saturday deliveries. Royal Mail guarantee to attempt delivery on a Saturday - exceptions apply to some addresses.  Please see below.

  • Postcode information for Special and Saturday deliveries:
    Royal Mail deliver throughout the UK. However, there are certain delivery restrictions in particular areas:

    • Royal Mail deliver by 5.30pm the next working day in the following postcode areas:

      • AB30 - 39, 41 - 45, 51 - 56; HS1, 3 - 9; IV21 - 28, 40 - 49, 51 - 56; KA27, 28; KW1 - 3, 5 - 15; KW16 Stromness Town only
        PA20 (0&9); PA28 - 38, 41 - 49, 76, 77; PH15, 17 - 26, 31 - 40, 49, 50; ZE1

    • Royal Mail deliver within two working days by 5.30pm to the following postcodes areas:

      • HS2; JE; PA60 - 75, 78; ZE2, 3

    • Royal Mail deliver within three working days by 5.30pm to the following postcode areas:

      • KW16 - non Town; KW17; PH30, 41 - 44

PLEASE NOTE: We can investigate delays 14 working days following your order dispatch date in line with Royal mail delay policy. Some couriers will require a form to be completed as proof.

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Can my order be delivered on a specific date?

We want your experience to be the best possible, if you leave us a note regarding a delivery date and choose Special or Saturday Delivery we will follow our couriers' guidelines to meet a delivery date.

 

Alternatively we can add a "Do Not Open Before .........." sticker to the parcel for the recipient. 

Our Standard Terms and Conditions apply.

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Where Can I Add A Gift Message When I  Am Placing An Order?

You will be given the opportunity to enter a gift message at the checkout.

Adding a gift message is priceless! Have you ever received a gift in the post, and it brightened your whole day? Of course, you'd be delighted. After the excitement wears down, your next thought will likely be picking up the phone to thank the gift giver. But wait…there's no gift message. Hmm. You look at the gift, turn the box upside down. No luck. Who are you supposed to thank?‍

 

Our personalised gift message option is a great way to add a personalised element and to show your recipient who sent their gorgeous gift!  

It is made of recycled card and also has a cute envelope, the perfect addition to your gift! 

There are two options-

  • You can type in your message for us to hand write and send with your gift directly to your recipient.

  • Or you have the option of a blank card that can be sent with your order and you can write it yourself.

Hand-written notes are much warmer and more personal than printed text. Even though the recipient probably knows it's not the gifting person who wrote it, the human touch goes a long way, especially in this digital era.

Hand-written gift messages lend a special touch that printed text simply can't match. It's all about creating a warm feeling for your recipient! 

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Why Does The Product Say 'OUT OF STOCK'?

We thought we should explain why some of our products may be out of stock. We understand that this maybe frustrating.  So here's why.....

Our soap is natural and takes  2 weeks to cure to make it magical.  We try our very best to ensure that our products are in stock for our customers, however sometimes we have an unexpected demand for a particular product and we unfortunately sell out.

We take great pride in what we do and want to give our customers the best they deserve.  So, if you click the notify button and leave us your email address we will let you know as soon as it is back in stock.

You could also try a different scent or a even a Shampoo Soap Bar Collection!  Take a look at Our Scent Creations page and our Shop to help you chose.

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What If I Am Not 100% Happy With My Order?

RETURNS

We want all of our customers to experience the highest level of service at  PAWFECT  PUP.

At  PAWFECT PUP  we are really driven to ensure excellent customer focused service and care for our  clients, both of the furry and the human kind!

We will always strive to make sure you are happy with your experience with  PAWFECT PUP  and its products. We think you will love your order as much as we have loved creating it, however if you are looking to return or exchange your order for whatever reason, we are here to help.

 

IF YOUR ITEM IS FAULTY

We offer free returns or exchanges within 14 days of purchase if your product is faulty. We will issue a full refund back to your original method of payment upon receipt of the item back to us and we will reimburse any postage costs incurred.  

IF YOU HAVE SIMPLY CHANGED YOUR MIND

If you have simply changed your mind then we will accept the return within 14 days of purchase providing it is in a 'as new' condition with all of its product packaging intact and unopened.   It should also be returned in its original postal box packaging if possible.  We will refund back to your original payment method upon receipt of the item.  The refund will not include any return postage costs or the original postage cost.

PERSONALISED ITEMS

We are unable to offer a refund on personalised, custom made or made-to measure goods made to your specification unless the goods are defective.

 

HOW TO MAKE YOUR RETURN 

To return a product, please send us an email with your order number explaining why you wish to return your item/s. We will reply giving you instructions as to what to do. If you have any additional questions, please contact us using the contact page or email us. We will do our very best to help.

Whilst we make it our mission to make things pawfect for our customers, sometimes things can go wrong, should you have any issues or questions then please get in touch through the link below.

You can trust us to supply you with the best products, as well as top quality customer service.

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I Have A Suggestion Or Request?

I am developing products all the time, experimenting with scents and applications to provide a true alternative to mainstream big business products and to visiting expensive grooming parlours.


All of my products are Handmade in my kitchen in The New Forest and I take great pride in what I do.  I am really driven to ensure excellent customer focussed service and care for my clients, both of the furry and the human kind! I will always strive to make sure you are nothing but happy with your experiences with PAWFECT  PUP  and its products!  If you’re not, please contact me and I will do my best to help.


We are committed to ensuring our customers are pleased with all our products and service every step of the way.  I value your feedback, so if you have something in mind that I don’t yet provide or could do better in, I would love to hear about it through our contact page.

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What are your Standard Terms and Conditions?

Terms & Conditions

These terms and conditions (“Terms and Conditions”) govern your use of the website accessed through pawfectpup.co.uk (the "Website") or through the Pawfect Pup mobile application (the “App”) and any orders you place through the Website or the App. Accordingly, references to your use of the Website in these Terms and Conditions are deemed to include your use of the Website through the App.

Please read the Terms and Conditions carefully as they affect your liabilities under the law. By using the Website, you are deemed to accept the Terms and Conditions and, before proceeding with an order, you will be required to show that you have read and understood them by clicking on the "I accept" button at the end of these Terms and Conditions. Please note that you will be required to do this each and every time you place an order through the Website. If you do not agree to these Terms and Conditions, please do not register for use or use the Website.

1. Ownership and Intellectual Property

1.1 The Website is owned and operated by us, Pawfect Pup, a company registered in England and Wales. Our registered office is St Johns Road, Bashley, New Milton, Hampshire, BH25 5SA.
1.2 The copyright and all other intellectual property rights in and to the Website and any and/or all of the material on the Website are either owned by us or are included with the permission of the owner of the rights. As a visitor to the Website, you may download a single copy of each piece of material contained on the Website for your own private viewing purposes only, provided you keep intact all and/or any proprietary notices.
1.3 Subject to condition 1.2 above, no copying of either the Website and/or any and/or all of the material contained on the Website or distribution for any commercial or business use is permitted without our prior written consent. You may not include a link to the Website or display the contents of the Website surrounded or framed or otherwise surrounded by material not originating from us without our prior written consent.
1.4 No licence is granted to you in these Terms and Conditions to use any trade mark whether registered or unregistered of Pawfect Pup.

2. Website information & availability

2.1 Whilst we take every care to ensure that the information on the Website is accurate and complete, some of it may be supplied to us by third parties and we are unable to check its accuracy or completeness. You are advised to verify the accuracy of any information before relying on it. Further, due to the inherent nature of the Internet, errors, interruptions and delays may occur in the service at any time. Accordingly, subject to condition 12 below, the Website is provided "AS IS" with warranties excluded to the fullest extent permissible by law. Subject to condition 12 below, we do not accept any liability arising from any inaccuracy or omission in any and/or all of the information provided on the Website or interruption in availability.
2.2 If a fault occurs in the service of the Website, you should report it to us via contact us.
2.3 Your access to the Website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the service as soon as we reasonably can.
2.4 Your attention is drawn to the following information in particular:
2.4.1 While we do our very best to ensure that the ingredients information is kept up to date, there may be occasions where a supplier has changed their product and this has not yet been reflected in the information on our product pages. Please always refer to the product packaging upon receipt of your order for the fullest and most up to date copy of the product's ingredients.
2.4.2 We understand that when shopping online, it may be difficult to visualise the actual size of an item, even where approximate product dimensions have been provided. Therefore, upon receipt of your order, please ensure that you are confident that the product(s) you have purchased will in fact be suitable for your pet.

3. Other promotions, vouchers & competitions

3.1 From time to time, we may include competitions, promotions, vouchers or other offers on the Website. Each such offer and or voucher shall be subject to its own express terms, however, each offer or promotion will be subject to availability at all times, and we reserve our rights to reject or cancel any vouchers or promotional codes which we have reason to believe have been abused, forged, defaced or otherwise tampered with and/or take any further action we consider appropriate (including technical and/or legal action). Your statutory rights are not affected.
4. Limitations

4.1 You may not use the Website for:
4.1.1 Transmitting any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material;
4.1.2 transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or codes of practice;
4.1.3 gaining unauthorised access to other computer systems;
4.1.4 interfering with any other person's use or enjoyment of the Website;
4.1.5 breaching any laws concerning the use of public telecommunications networks;
4.1.6 interfering or disrupting networks or websites connected to the Website; or
4.1.7 making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
4.2 We reserve the right to refuse to post material on the Website or to remove material already posted on the Website.
4.3 You fully indemnify us against any and/or all losses, liabilities, costs and/or expenses reasonably suffered or incurred by us, any and/or all damages awarded against us under any judgment by a court of competent jurisdiction and any and/or all settlements and sums paid by us as a result of any settlement reasonably agreed by us arising out of or in connection with:
4.3.1 any claim by any third party that the use of the Website by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;
4.3.2 any claim by any third party that the use of the Website by you infringes that third party's copyright or other intellectual property rights of whatever nature; and/or
4.3.3 any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the Website by you.

5. Ordering goods

5.1 All orders placed through the Website will be subject to our acceptance of the order.
5.2 When you submit an order to us on the Website, you will receive an email from us acknowledging your order ("Acknowledgement Email"). You should check this email for accuracy and let us know immediately if there are any errors. Please note that the Acknowledgement Email does not mean that your order has been accepted. Your order constitutes an offer to us to buy goods. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms the goods have been dispatched to you (the "Dispatch Confirmation"). The contract between us ("Contract") will only be formed when we send you the Dispatch Confirmation" (“Contract”). Title to the goods will pass to you on delivery to you provided payment has been made in full. The Contract will relate only to those products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other products which may have been part of your order until the dispatch of such goods has been confirmed in a separate Dispatch Confirmation.
5.3 Where you have used a promotional code to obtain a discount off the price of your order, acceptance of this order is subject to our verifying that the code has been issued to you personally and that you have complied with all the terms of the offer and qualify for the promotional code. In the event that the code has not been issued to you for your personal use, or you do not qualify for the promotion, or your use of the code is in breach of these Terms and Conditions and/or any express conditions applicable to the code, the price of the order will be adjusted notwithstanding any email confirmation which you receive. Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected.

6. Pricing, processing your orders and payment

6.1 The price of any goods will be as quoted on the Website from time to time, except in cases of obvious error. Subject to condition 6.4 below, in the event of obvious inaccuracies in the prices quoted on the Website, we reserve the right not to fulfil and/or to cancel any orders placed by you in reliance on the inaccurate prices.
6.2 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
6.3 Payment for all goods, either by credit or debit card, will be taken from your card at the time we receive your order, once we have checked your card details and stock availability. Any payment made to us will be refunded if we do not accept your order.
6.4 Whilst it is our intention to keep the Website up to date and error free, product description or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting your order with the correct details. You may then either cancel your order or confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled.
6.5 All prices shown on the Website are inclusive of VAT where applicable. Delivery charges are clearly highlighted throughout the Website.

7. Availability and delivery

7.1 Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances such as a Force Majeure Event (see condition 14 below). For further information on delivery charges, see Delivery and Returns

7.2 Order limits may apply to orders for particular products, including to orders for multiple units of a single product line. These limits may be specified on the Website or may apply if, for example and without limitation, we have reason to believe that you are in breach of these Terms and Conditions, or if orders may limit availability for other customers or create potential health and safety issues for our colleagues and/or couriers.

8. Consumer Rights

8.1 If you are contracting as a consumer, you may cancel any Contract between us at any time within 14 days, beginning on the day after you received the goods. In this case, you will receive a full refund of the price paid for the goods in accordance with our refunds policy set out in condition 9 below.  If you are unhappy with the goods you have received or don’t believe that they reflect those you contracted with us for then please contact us immediately as we have a duty to ensure you receive the goods you contracted with us for.
8.2 To cancel any Contract between us, you must immediately contact us and return the goods to us in accordance with condition 9 below. You must also fill in a cancellation form and email to info@pawfectpup.co.uk

9. Refunds Policy

9.1 When you return a product to us pursuant to condition 8:
9.1.1 and where the goods are not defective, we will process the refund due to you as soon as possible and, in any case, within 14 days of the day that we receive the goods in question back from you in a resalable condition or you provide evidence to us that you have returned the goods to us. In this case, we will refund the price of the goods in full (provided you return the full order to us), but not the original postage or costs you incur in returning the item to us; or
9.1.2 because you claim that the goods are defective, we will examine the returned goods and will notify you of your refund by either post, telephone or email within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you that you were entitled to a refund for the defective goods. Goods returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
9.2 Please ensure that you return goods to us within 14 days of your cancellation of the Contract. This does not affect your statutory rights where the goods are faulty or not as described.
9.3 In the case of returns pursuant to condition 9.1.1 above, i.e., returns of non-defective goods, , We may also reduce the amount of money refunded to you where you have used the goods beyond the handling that is necessary for you to make sure the goods are as you expected, for example the handling you would do in a shop. This is in accordance with your statutory rights.
9.4 We are unable to offer a refund on personalised, custom made or made-to measure goods made to your specification unless the goods are defective. If you claim the goods are defective, we will examine the goods and condition 9.1.2 will apply.
9.5 Unless we have agreed otherwise, we will usually refund any money received from you using the same method originally used by you to pay for your purchase.

10. Risk and Title

10.1 The goods will be at your risk from the time of delivery.
10.2 Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the goods, including delivery charges.

11. Our Liability

11.1 We warrant to you that any goods purchased from us though the Website are of satisfactory quality and reasonably fit for the purposes for which products of such kind are commonly supplied.
11.2 We shall not be responsible to you or any third party whether in contract, tort (including negligence) or otherwise for incidental, special, indirect or consequential loss or damage, any loss of profit (direct or indirect), loss of sales, loss of goodwill or reputation, loss of business, third party claims, pure economic loss arising out of or in connection of the performance or non performance of our obligations under these Terms and Conditions, including such damage as may be reasonably foreseeable at the date you order the goods.
11.3 If you are contracting with us as a business, our liability for any claim for loss or damage shall be limited to the purchase price of the products you purchased.
11.4 If you are contracting as a consumer, our liability for any claim for loss or damage shall be limited to the purchase price of the goods you purchased.
11.5 Nothing in these Terms and Conditions shall exclude or restrict our liability:
11.5.1 for death or personal injury caused by our negligence;
11.5.2 under section 2(3) of the Consumer Protection Act 1987;
11.5.3 for fraud or fraudulent misrepresentation; or
11.5.4 for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

Limitations of liability

11.5.5. Nothing in these Terms shall exclude or limit Pawfect Pup’s liability for losses which may not be lawfully excluded or limited by applicable law.
11.5.5. Pawfect Pup shall not be liable for any loss, claim, damage, nor any indirect, special, incidental or consequential damages of any kind, whether based in contract, tort, strict liability or otherwise, which arises out of (a) the use of, or inability to use, this site or content found in this site, or (b) the unauthorised access to or alteration of your transmissions or data, even if Pawfect Pup have been advised of the possibility of such damages unless resulting from the gross negligence or intentional actions of Pawfect Pup.

 

12. Written communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using the Website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

13. Notices

All notices given by you to us must be given to Pawfect Pup at pawfectpup.co.uk. We may give notice to you at either the email or postal address you provide to us when placing an order, or in any of the ways specified in condition 12 above. Notice will be deemed received and properly served immediately when posted on the Website, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.

14. Events outside our control

14.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control ("Force Majeure Event").
14.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
14.2.1 strikes, lock-outs or other industrial action;
14.2.2 civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
14.2.3 fire, explosion, inclement weather, including storms, flood, earthquake, subsidence, epidemic or other natural disaster;
14.2.4 inability of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
14.2.5 impossibility of the use of public or private telecommunications networks; or
14.2.6 Systems affected as a result of computer hacking or virus
14.2.7 the acts, decrees, legislation, regulations or restrictions of any government
14.3 Our performance under any Contract between us is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will endeavour to bring the Force Majeure Event to a close or to find a solution by which our obligations under any Contract between us may be performed despite the Force Majeure Event.

15. Waiver

15.1 If we fail, at any time during the term of any Contract between us, to insist upon strict performance of any of your obligations under any Contract between us or any of these Terms and Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under any Contract between us, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
15.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
15.3 No waiver by us of any of these Terms and Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with condition 12 above.

16. Handmade Natural Goods

16.1 Whilst we make every effort to produce the same quality product every time, our products are all handmade and therefore each one is unique as no two handmade items can be exactly alike.  Each will contain slight variations in colour, shading, texture, shape and grain.  Please refer to individual packaging for ingredients.

 

17. General

17.1 The use of the Website and any Contracts formed between us are governed by English law. Any dispute arising from, or related to, such use and any such Contracts shall be subject to the exclusive jurisdiction of the courts of England. We make no promise that materials on the Website are appropriate or available for use in locations outside the United Kingdom and accessing the Website from territories where its contents are illegal or unlawful is prohibited. If you choose to access the Website from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws. Overseas orders (i.e. orders from outside the United Kingdom) will not be accepted.
17.2 A person who is not a party to these Terms and Conditions or any Contract between us shall have no right to enforce any term of the Terms and Conditions and/or any and/or all Contracts between us under the Contracts (Rights of Third Parties) Act 1999.
17.3 If any provision of these Terms and Conditions or any provisions of any Contract between us are found to be invalid, unlawful or unenforceable by a court to any extent, such provision will to that extent be severed from the remaining provisions, which will continue to be valid to the fullest extent permitted by law.
17.4 We may assign, charge or transfer any of our rights or subcontract any of our obligations under these Terms and Conditions or any Contract to any third party at any time.
17.5 You may not assign, charge or transfer any of your rights or subcontract any of your obligations under these Terms and Conditions and/or any Contract between us except with our specific prior written permission in writing.
17.6 We reserve the right to revise and amend these Terms and Conditions from time to time and any such changes will be communicated on the Website. You will be subject to the policies and the Terms and Conditions in force at the time that you order goods from us, unless any change to those policies or the Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Terms and Conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions, unless you notify us to the contrary within seven working days of receipt by you of the goods). If you do not wish to accept the new Terms and Conditions, you should not continue to use the Website. If you continue to use the Website after the date on which the changes come into effect, your use of the Website indicates your agreement to be bound by the new Terms and Conditions.
17.7 These Terms and Conditions govern the entire trading relationship between ourselves and you and will remain in force for the duration of our trading relationship.
17.8 We will endeavour to verify the accuracy of any product or pricing information which we place on the Website, but we make no warranties or guarantees (whether express or implied) in relation to the accuracy of such information. You must bear the risk associated with the use of the Internet.

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